Our large item delivery charge is €24.99.
Single small item delivery is €5.99. There will be a €1.50 charge for each subsequent small item.
Our maximum delivery charge for combined small or large items is €24.99.
We deliver our products within a timespan of 3 - 7 days. The difference in timescales depends upon where you are situated in the country, how large your items are and what are stock levels are like in various stores.
We will send you your delivery date once we process your order. If you wish to specify a precise delivery date, please send an email to email@example.com quoting your order number and your preferred delivery date and we will do our best to accommodate your wishes.
If, in the rare event you encounter a problem with your delivery, we ask that you inform us of any damage within 2 days of receiving your order. So please remember to open and inspect your package carefully as soon as it is delivered. If you do notice any damage, you should:
1. Inform the delivery team of the damage before they leave your home.
2. Contact our Customer Service Team immediately at firstname.lastname@example.org
3. Do not use or move the item until the matter is resolved, to avoid further damage.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.